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Aug
31
Labor Day Notification
Posted by Nolly Chio on 31 August 2014 05:58 PM

To celebrate Labor Day.

Connected Business Support Team will be closed on Monday, the 1st of September.

We will resume our support services on Tuesday, 2nd of September.

For basic inquiries, you can always check out our support page at http://community.connectedbusiness.com/support

or you can go to our forums and discussions at http://community.connectedbusiness.com/forum

If you encounter any Bug or Issue in your CB, please don't hesitate to submit your ticket through our Support Portal at

http://support.connectedbusiness.com

Thank you and have a great Labor Day!

Yours truly,

Connected Business Support Team


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Jul
31
CB 14.0.2 Maintenance Release
Posted by Nolly Chio on 31 July 2014 12:30 PM
We are happy to announce the availability of CB 14.0.2
 
If you are Licensed, you can download the latest version in the "My Downloads" section of the community website http://community.connectedbusiness.com under "My Profile" and if you have any problems downloading the latest version please contact our sales department: Phone# 310-734-4290 email address: sales@connectedbusiness.com
 
If you are in our Cloud, you can submit a support ticket to the hosting department to arrange an upgrade. Please see below regarding the release notes.
 

Release Notes for Connected Business 14.0.2

Release Date: 07-30-2014

IMPROVED PERFORMANCE!!! We really focused on performance on this release, and it shows when working with large volumes of data.

POS USERS - This is a major performance upgrade. The POS will now open the cash drawer and print the receipt much faster!

New Features

Shipping

    • New! Custom documents for international shipment can now be printed.

 

Enhancements

Customer

    • Improved! Markup on amount to be authorized can now be applied to phone orders. You can now also specify markup on each gateway.
    • Improved! You can now capture more than the authorized amount on gateways that support it.
    • Improved! Added customer preference to show warning message when there not enough stock upon posting invoice.

Shipping

    • Improved! Added customer preference to compute real time freight when saving order.
    • Improved! Real time freight charge is now stored in shipment table.

System Manager

    • Improved! Description column now added in the Job Plan list.

POS

    • Improved! Added ability to use the defined tax code in the location based on customer pricing (wholesale or retail).
    • Improved! Credit card information is not required anymore when doing Voice Authorization for POS transactions.
    • Improved! Added ability to show POS transactions in the website assigned in the POS.
    • Improved! Added ability to view full report in the Reporting module.
    • Improved! Added ability to lookup items by UPC code in the Products module.

 

What's Improved

eCommerce

    • Improved! Updated system to follow locale setting format of decimal values in the backend application instead of the webstore.
    • Improved! Added validation when adding items with no unit measures to shopping cart.

CRM

    • Improved! Prevented error when adding new email account in CRM module.

Customer

    • Improved! Customer Refund Check can now show the exact amount in words for amount with cents.
    • Improved! Prevented error when assigning price list in Customer Class Template.
    • Improved! Corrected column labels on Gift Certificate report filter criteria pulldown list.
    • Improved! Quantity on sales invoice is now synchronized with amended drop ship orders.
    • Improved! Receipt with allocation can now be printed without clicking Save button first.
    • Improved! Caching now includes tax data.
    • Improved! Prevented voiding of credit card payment when it’s already captured by other user.

Supplier

    • Improved! Tax amount on supplier bill can now be edited.
    • Improved! Notes can now be added even when bill/debit memo is already posted.
    • Improved! Prevented negative freight on GRN.
    • Improved! Usual order quantity can now be entered on Ship From form.

Inventory

    • Improved! Supplier pulldown list in Item form now only shows active suppliers.
    • Improved! Gift Card/Certificate are now included in Item Type tooltip.
    • Improved! Location From pulldown list on Stock Transfer form now only shows active warehouses.
    • Improved! Prevented error when filtering price list on Price List form.

System Manager

    • Improved! Sales tax on sales order now displays when using Business Service.
    • Improved! Added validation to prevent entering of fractional quantity when importing inventory opening balance.
    • Improved! Updated DBMC tool to enable Upgrade button when deselecting upgraded databases.
    • Improved! Prevented error where user runs out of license when multiple websites are running.

Reports

    • Improved! Prevented error in printing report when report filter contains Like operator.
    • Improved! Gift Transaction Detail report now shows correct gift balance.

POS

    • Improved! Major Performance Upgrade.
    • Improved! Updated system to prevent Serial form from popping up when changing coupon amount.
    • Improved! Prevented Phase-out message prompt from popping up when converting orders with phased out items to Sale.
    • Improved! POSTransactionOnly filter now set as part of the default filter criteria in Tender Report to show POS payments.
    • Improved! Corrected message prompt when applying coupon to selected item.
    • Improved! Printing report filtered by workstation id displays correct data.
    • Improved! Updated system to set non-stock and service items to be taxable regardless of Tax By Location setting.
    • Improved! Updated system for the Settings screen to load in the dashboard.
    • Improved! Disabled Selling UM and Don’t Earn Points options, as well as hid item costing, for non-admin users in POS.
    • Improved! Updated default start and end time on Z-tape where start time is at 12AM and end time is at 11.59PM.

Posting

    • Improved! Updated New Company to show blank posting accounts for the Default Account category.

 

Thank you for your continued patronage.


Connected Business Team


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May
21
Latest Update From Connected Business
Posted by cb admin on 21 May 2014 12:19 AM

Hi Everyone!

There have been some exciting developments recently at Connected Business that I wanted to share with you. First, I was named the President of the company back in January, by the board of directors. As many of our long time customers already know, I was the original founder of the company and President for the first several years of the company. Since January, I’ve been working with my teams to reorganize our operations by cutting back on items that we have not excelled at (i.e. complex implementations and custom software development) and expanding in areas that we feel will have a positive impact on our customers (i.e. new customer service people, improved training resources).

Here are some of the recent highlights of what we are working to improve;

Connected Business 14 Released!

I am proud to let you know that all of the modules of Connected Business 14 (CB14) have now been released. CB14 represents a major leap forward in our product line with major usability and performance improvements. Highlights include:

  • 64-bit Application – Faster and less prone to memory issues. Previous releases were all 32-bit applications which could only recognize the first 3 GB of RAM of your machine. Because the RAM is also being shared by other applications, it’s easy for the program to run out of memory and crash during large data requests. This is a major improvement over previous releases and solves many issues reported to us by users.
  • Better, Faster Web Module – We have increased web cart performance by as much as 80% while reducing the memory it takes to run the web module by as much as 50%. The CB14 web cart is now 64-bit. This is a major improvement as it allows the cart to take advantage of all of your server’s memory eliminating memory related issues. This alone is MUST UPGRADE reason for version 13 and below customers.
  • Faster Core Application Web Services – Did you know that our core application was developed from the ground up to run over the internet via “web services”? In CB14 we have optimized the performance of our core application web services making it much faster than previous releases. If you are currently running Connected Business 13 in our cloud as a remote desktop application you will notice a big difference here. In most cases, running the program on your local computer and accessing your data over the web services will be much faster and more reliable than running as a remote desktop application.
  • We have also invested in developing hundreds of new features as requested by you, our customer. Checkout the version 14 video here to see all the exciting new features - http://vimeo.com/87236068

I’m also happy to report that version 14 has proven to be our most stable release ever. Last week we released the first service pack for version 14 (14.01) which contained very few bug fixes and several new features.

With the release of version 14, we will be slowing down the development of new features to focus on product stability and performance improvements. After years of “ripping apart the code” to add new features, the time has come to focus on the incredible number of features we have and make them better. Of course, we will continue to add features moving forward, just not at the same pace.

New Connected Warehouse - Mobile Inventory Management System!

Our new Connected Warehouse app is available for beta now in the iTunes store. This module is designed to streamline common warehouse tasks. With Connected Warehouse you can easily pick orders that you receive via your web site or phone, pack your order, print shipping labels, receive inventory quickly and accurately, transfer products between locations and process your stock counts.

Unlike inventory management solutions that require expensive hardware to run, we have designed Connected Warehouse to work with an inexpensive iPod touch and Bluetooth barcode scanner (works with iPhones and iPads too). Connected Warehouse is provided at no charge to our customers that have a valid subscription or maintenance plan. Details can be found at http://www.connectedbusiness.com/warehouse.

New Connected Kiosk!

Our new Connected Kiosk app is available for beta now in the iTunes store. Connected Kiosk is designed to bring “Endless Isle” shopping / eCommerce to your retail store. Connected Kiosk also works seamlessly with our Woohaa! network providing suppliers and retailers with the most complete supply chain / drop shipping solution in the market. Connected Kiosk is provided at no charge to our customers that have a valid subscription or maintenance plan. Details can be found at http://connectedbusiness.com/kiosk.

New CB14 Web Skins!

For version 14 we have created over 60 stunning skin templates that can be used to add some “splash” to your website. These skins also include corresponding mobile skins so that you can quickly give your mobile website that professional appearance. Best of all, these skin templates are all available at no charge - simply download the skin and tweak it to fit your business! These web skins can be found at http://connectedbusiness.com/web-skins1.

New eCommerce Design Services!

We are excited to announce that we will be launching our new design services division next week. Our design services division will offer a number of graphic design services so that you can get the most out of your Connected Business / Connected Sale website. Look for a special offer in your email box next week as the service is launched.

New Cloud Coming!

We have experienced problems with our cloud environment recently that have affected our cloud customers. This is not acceptable to you and is not acceptable to us either, so we are in the process of rolling out a new cloud environment that is more reliable, faster and cost effective.

The new environment is built for speed with SSD drives and powerful server grade Xeon processors. If you have not already been contacted by one of our hosting team professionals regarding the transition from the old cloud to the new, you will be shortly.

In addition, we are aware that some of our customers cannot reliably print from the cloud. If you are experiencing printing issues in version 13 and you are operating in a Windows environment, then we recommend upgrading to version 14 and running the program over web services. It’s faster and there are no printing issues. This is how we run our own company and we love it.

Woohaa!

We have been slowly rolling out our new supply chain network, Woohaa, to the Hobby and Fish and Tackle industries. In late April we gave a presentation peek at the Hobby Retail Association show and got an enthusiastic reception from key members in that industry. Checkout the Woohaa! website to learn more - http://www.woohaa.com/

Lower Prices?

We are constantly working to add significant value to our product line. Since our launch we have added the following modules to our application at no additional charge to our customers:

  • Live Chat
  • Business Intelligence
  • Shipping Module
  • POS Module
  • eCommerce Module
  • Warehouse Module
  • Kiosk Module

With the release of CB14, we have been looking for ways to add more value to our product line by making it cheaper for us to host. The largest single cost in our cloud environment are the licenses / server resources needed to run the program via a remote desktop connection, so we have optimized the CB14 core application to run faster over web services. This effectively eliminates the need to run the application over a remote desktop connection (don’t worry, it’s still there as an add-on option).

With our costs reduced we are now able to reduce our prices to you. For example, a 10-device CB14 subscription is the same price as a 5-device CB13 subscription. As our customers upgrade to CB14, they can move to one of these new cost-saving plans and take advantage of it. Details can be found at http://www.connectedbusiness.com/pricing.

New Training Classroom Opened!

Our product line is very comprehensive and can be intimidating for even the most experienced business application professional. To help our customers get the most value out of our product line, we have opened a new 1700 sq. ft. training classroom in the LA Gift Mart in downtown Los Angeles (http://lamart.com/). This new classroom includes:

  • Seating for up to 30 students.
  • 120” movie screen and 60” monitor
  • An interactive “Retail store” area with counter, POS stations and some products to scan for “hands-on” workshops.
  • An interactive “Warehouse” area with barcoded bin locations and shipping station for “hands-on” workshops.

If your company has not sent someone to one of our training classes, you are missing out. Attendees are finding about how they can use previously unknown features to improve their efficiency and increase revenue. Typically, companies sharply reduce their support tickets after training as they better understand how to use the system. Classes are normally done monthly for 3 days sessions and it is one of the best investments you can make for your business!

New Online Classes!

Okay, we recognize that not everyone has the time to travel to Los Angeles for 3 days of training and workshops, so we are working to create a comprehensive online training program in our community website. We have already completed the “implementation / getting started” course which guides users through their first time setup and are working on the following courses…

  • Setup and Implementation
  • Backend Office and Financials
  • Website and Shopping Cart
  • POS and Kiosks
  • System Management
  • Woohaa Network

Checkout our online university for more details: http://community.connectedbusiness.com/online-training/getting-started.

New Customer Service People!

Because our solutions cover nearly every facet of a business’s operations, our support team gets questions from literally A (Accounting) to Z (Zebra printers for shipping). In addition, our solution is configurable and customizable, making no two companies alike.

To make our support cost-effective for our customers, we utilize a ticketing system where support cases are entered and are internally routed to a professional who is a subject matter expert of the question asked. Sometimes we might have to refer to people working on different shifts to get the correct answer or meet internally to discuss ways to help a client accomplish what they are looking to do. In the event of an issue in our solution, we may need to create a fix that needs to go through a QA process before we deliver it to the client.

Although we try our best to update our users with the status of their ticket through our ticketing system, some customers still prefer to speak to someone to know the status. To this end, we have hired an account manager that will start next week in the support team. Once trained, we will be emailing out the details of this new person and see how you can use it to improve your support experience.

Like any service company, you may occasionally feel the need to speak to someone to escalate an issue or address a concern. For this, we have hired Kris Ouelletteas our new Customer Service Support Manager. He can be reached at 310-734-4290 (ext. 118) during central time business hours.

Version 13.2.3 Release is now Long Term Support (LTS) Product!

Per our support policy, Version 13 is no longer considered an active development product. As such, we have moved the final release of version 13 (13.2.3) into the long term support status. Accordingly, 13.2.3 will no longer receive maintenance fixes as part of our “Basic Support” services unless they are deemed critical to the integrity of the financials (critical financial issues) as determined by our support engineers.

Companies on an active Basic Support plan can continue to submit support tickets for LTS and end of life (EOL) releases, and our support technicians will attempt to answer these questions; however our ability to support older releases decreases over time. It's important to remember that deficiencies identified by our technicians do not imply that future refinements will be made to an LTS or EOL release and in some cases, the resolution for reported issues will be to upgrade to a newer release.

If you are on version 13 or on an earlier version, it is time to plan your upgrade! You can learn more about our technical support policies at http://community.connectedbusiness.com/downloads/ConnectedBusinessSupportServices.pdf

See us at the Internet Retailer Conference!

I’m happy to report that we will be in Chicago to attend the Internet Retailer Conference from June 10-13, 2014. This year we will have one of the largest boots at the show (20 x 20) and will be showing our Connected Business, Connected Sale and Woohaa! product lines. Feel free to stop by and see us if you will be at the show. You can learn more about the Internet Retailer Conference at http://www.irce.com/.

As you can see, we have been busy making a lot of changes recently. We believe that the improvements we made in CB14, the introduction of new services, and the streamlining of our operations and processes, will greatly elevate your Connected Business experience. By dramatically improving the fundamental elements that define our company and products, we aim to focus more clearly on what really matters most for us - helping you grow your business.

Sincerely,

Gary Harrison


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May
14
CB 14.0.1 Maintenance Release
Posted by Nolly Chio on 14 May 2014 06:45 PM
We are happy to announce the availability of CB 14.0.1 If you are Licensed, you can download the latest version in the "My Downloads" section of the community website http://community.connectedbusiness.com under "My Profile" and if you have any problems downloading the latest version please contact our sales department: Phone# 310-734-4290 email address: sales@connectedbusiness.com
 

If you are in our Cloud, you can submit a support ticket to the hosting department to arrange an upgrade. Please see below regarding the release notes.

Release Notes for Connected Business 14.0.1

Release Date: 05-05-2014

 

New Features

New! Connected Kiosk

Connected Kiosk is a sophisticated endless aisle solution that retail stores can use to enhance their customers’ shopping experience. Using a secure kiosk interface, shoppers can browse the store’s entire catalogue, locate available products in every outlet, order out-of-stock items, and more.

This fully integrated software is a powerful tool for the retailer as well. Connected Kiosk updates the stock levels of both the web store and in-store locations in real time. By monitoring the movement of your inventory, you can anticipate consumer demands and ensure no gaps in your retail chain.

Businesses can maximize their upselling opportunities using a wide range of customer-friendly features. With the help of Connected Kiosk, you can streamline your transactions and dramatically improve your bottom line.

New! Connected Warehouse

Streamline your warehouse and/or retail store operations for all sales channels by leveraging the use of handhelds and scanners with Connected Warehouse. This mobile application, which works with your iPhone, iPod Touch or even an iPad and any Bluetooth-compatible scanner, is complete with most features for your warehouse operations including item picking, packing, shipment label printing, receiving, stocking, transfers, adjustments, and physical inventory. This application not only speeds up the process of picking, packing, and shipping orders but it will greatly reduce the number of errors in your warehouse or retail store.

Features:

    • PICK
        • Automatically check stock count, bin number, and location upon picking the items.
    • PACK
        • Select box for shipments and generate/print shipping labels.
    • RECEIVE
        • Select your preferred bin locations for all received goods.
        • Post completed GRNs automatically.
        • Print Receive labels.
    • STOCK
        • Move stocks in between bins.
    • ADJUSTMENT
        • Adjust stock counts within the warehouse directly from your mobile device.
    • TRANSFER
        • Manage stock transfers from one warehouse to another.
    • STOCK TAKE
        • Automatically or manually enter stock take item quantity.
        • View due and overdue items for stock take.
    • BIN INVENTORY
        • Select or change the default bin location of the item.
        • Remove item in the bin.
Connected Warehouse and Connected Kiosk support backwards compatibility. If you are using Connected Business v14 and wants to use the Connected Warehouse and Kiosk applications, simply update the POS Web Service. You can contact support for more detail.
 
 

eCommerce

    • New! Customers can now create return requests directly from the webstore.
    • New! Added AllowAllWebStoreAccessOnSignUp appconfig to automatically allow contact access in multiple websites.
    • New! Added UseWebstorePricing appconfig to determine webstore pricing based on the assigned pricing of the logged-in user.

Inventory

    • New! You can now create gift card and certificate on Connected Retail License license..

 

Enhancements

Customer

    • Improved! You can now set up freight charge for each selling currency.

Shipping

    • Improved! Shortcut keys now added in the shipment window.

Solid Commerce

    • Improved! Stock quantity can now be updated in Solid Commerce without uploading products first in CB.

 

What's Improved

eCommerce

    • Improved! Webstore category fly-out menu now only displays sub-categories as selected by the customer.
    • Improved! Updated application to synchronize date and time when changing language code.

Customer

    • Improved! Prevented error due to time stamp format.     
    • Improved! Enhanced code to avoid error when voiding invoice in specific scenario.           
    • Improved! CPU usage of job service engine.        
    • Improved! Payment Term and Shipping Method pulldown lists on import manager now show all available records.
    • Improved! Enhanced code to avoid problem when the option "Apply same supplier across  all warehouses" on supplier preference is checked.

Shipping

    • Improved! Tracking numbers can now be sent to the updated email address of the contact.
    • Improved! Credit card payments are now authorized when order is converted to invoice (in the background) on the shipment form.
    • Improved! Prevented error in Rate Quotes using USPS Intl Express for Russian Federation.

Supplier

    • Improved! Prevented negative freight and other charges in supplier transactions.

Inventory

    • Improved! Enhanced code to allow filtering by keyword containing single quote.

System Manager

    • Improved! Audit trail details in the Invoice form now properly displays.
    • Improved! Help file link in Connected Business application now redirects to the new Connected Business online documentation.
    • Improved! Copying class templates for postal codes by In State is now working.

Reports

    • Improved! Rich text format now properly displays in the SO report of the webstore.
    • Improved! Reports printed in excel or email now shows currency values in the correct format.

POS (Desktop and Mobile)

    • Improved! Credit card payments made in POS now follows the payment setup (deposited or undeposited) as defined in the payment type form in Connected Business. 
    • Improved! Added validation when entering decimal values where the decimal value needs to be preceded with 0.

Posting

    • Improved! consistency between the sales figures in the Analysis tab (Customer form) and the actual sales (invoiced amount) per month.

 

 Thank you for your continued patronage.


Connected Business Team


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Oct
8
CB 13.2.3 Maintenance Release
Posted by Nolly Chio on 08 October 2013 01:34 PM

We are happy to announce the availability of CB13.2.2. If you are Licensed, you can download the latest version in the "My Downloads" section of the website www.connectedbusiness.com.

If you are in our Cloud, you can submit a support ticket to the hosting department to arrange an upgrade. Please see below regarding the release notes.

Release Notes for Connected Business 13.2.3 (Service Pack)

Release Date: 10-02-2013

What's Improved

eCommerce

  1.  
    • Improved! Google Analytics now uses the latest API to display the visitors graph in the website admin page.
    • Improved! Option item is still displayed to anonymous users even if it has been added to cart by other anonymous user.
    • Improved! Item images displays in the website admin page.
    • Improved! Added validation for processing orders when same account is opened in multiple browsers during checkout.

CRM

  1.  
    •  Improved! Due Date and Duration in the Activity form now shows correct values.

Customer

To restore the gateway plugins which were lost in previous upgrade, just manually register the database after the upgrade.

  1.  
    • Improved computation of coupon discount when item is a kit and UM quantity is greater than one.
    • Improved rounding of decimal where the digit after the digit to the nearest place is 5. (E.g. Before 48.965 is rounded to 48.96, now it is rounded to 48.97.)
    • Improved editing of payment created on SO/Invoice to prevent discrepancy in balance when payment type is changed.
    • Improved so that no discount is applied automatically when allocating credit memo to invoice.
    • Improved to display shipping date on order acknowledgment and other related reports.
    • Improved Customer Analysis tab data consistency.

Shipping

  1.  
    • Improved invoice creation from shipment window to show correct shipped quantity when there is a back order quantity.
    • Improved to display contact name when ship-to contact is assigned on the order.
    • Improved to display contact name on USPS label.

Supplier

  1.  
    • Improved! Supplier Opening Balance now uses default account setup.

Inventory

  1.  
    • Improved! Item Analysis now shows the correct profit values.
    • Improved Data verifier for different unit measure calculation.
    • Improved! Image editor now shows clear image for items uploaded in the webstore.

Accounting

  1.  
    • Improved VAT Return data filtering.
    • Improved! Journal Form "Save & New" option no longer duplicates entry.
    • Improved Sorting of journal entries under accounts transaction Report.

System Manager

  1.  
    • Improved! Import Manager now has the capability to update Unit of Measure ONLY for existing records.
    • Improved speed for data dictionary customization.

Reports

  1.  
    • Added Void label to checks of system check reports when a single payment exceeds more than 1 page.

Connected Sale

  1.  
    • Desktop
      • Improved! Added support up to 3-character currency symbol on POS Total screen.
    • Mobile
      • Improved! Ipad POS now shows full item description.
      • Improved! POS Category now displays the category description instead of the category code.

 

Thank you for your continued patronage.


Connected Business Team


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