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Aug
19
Connected Business Training Special!
Posted by cb admin on 19 August 2015 10:05 AM

Interprise Newsletter

   
 
 
 
Interprise Solutions  
Home     Products     Company     Contact Us: 310-734-4290
2015 Connected Business User Conference
SPECIAL OFFER: For only $495 per participant, learn how to use
Connected Business to help drive your business.

During the August and September classes

we are offering the three day class for $495 per participant.

Call Chloe at 206-384-4956
or send an email message to her at chloe.gaco@connectedbusiness.com
for additional information.

Course Overview

Managing Your Finances
This course teaches how to use Connected Business to manage your finances. The course teaching how to use the Financial Center / Financial Statements as well as how to use templates to assure that all transactions are automatically posted to the correct Chart of Account Codes. This course is ideal for anyone working with the financial side of your business.

Banking & Financial Layout
This course teaches how to use Connected Business to manage your bank accounts and format your financial statements. The course teaches how to maintain bank accounts and monitoring the financial health of your company through the Financial Statement Layouts. This course is idea for anyone working with the financial side of your business.

Sales & Customer Service using CRM
This course teaches how to use Connected Business to sell to prospects and support current customers. Processes from both the Customer Module and the CRM Module are covered. Sales activities, sales opportunities, marketing campaigns, customer cases, and managing sales reps are covered. This course is ideal for anyone involved with sales or anyone working with customers.

Managing Your Inventory
This course teaches how to use Connected Business to manage your inventory. The course includes tracking inventory in all locations as well as transferring stock from one location to another, physical inventory, and stock adjustments. This course is idea for anyone who is responsible for tracking inventory or needs to see stock availability.

Retail Operations
This course teaches how to use the POS Module to manage your retail business, or to take orders from trade shows, showrooms, warehouse counter, or another setting where you need to process orders or sales quickly. This course is ideal for owners of retail stores, store managers, retail staff, or personnel working trade shows or other promotional events.

Customers, Orders, & Fulfillment
This course teaches how to work with customers during the order process. All related processes are covered including: Customer, Order Entry, Invoicing, and Shipping. This course is ideal for people who process orders, customer service staff who access orders, and executives who work with customers.

Customer Payments, Returns, & Collections
This course teaches how to work with customers. All processes relating to customer payments, credits, returns, collections, and loyalty points are covered. This course is ideal for salespeople who process orders, customer service staff who apply payments, anyone working with collections, and operations personnel.

Managing & Supporting the Shopping Cart
This course teaches how to maintain the look and feel of the shopping cart as well as the initial setup. This course is ideal for anyone who will update content on the website, manage promotions, and web development staff.

Working with Your Suppliers
This course teaches how to setup and work with your suppliers. The course includes the purchase order process, creating bills, and managing payables. This course is ideal for anyone who orders inventory or works with suppliers.

August

PBS 101 Customers, Orders, & Fulfillment August 26 9 am to 11 am
PBS 102 Customer Payments, Returns, and Collections August 26 11 am to 12 Noon
PBS 102 Continued August 26 1 pm to 2 pm
PBS 103 Sales & Customer Service using CRM August 26 2 pm to 4 pm
PBS 104 Managing & Supporting Your Shopping Cart August 27 9 am to 11 am
PBS 105 Managing Your Inventory August 27 11 am to 12 noon
PBS 105 Continued August 27 1 pm to 2 pm
PBS 106 Working With Your Suppliers August 27 2pm to 4 pm
PBS 107 Banking & Financial Layout August 28 9 am to 11 am
PBS 108 Managing Your Finances August 28 11 am to 12 noon
PBS 108 Continued August 28 1 pm to 2 pm
PBS 109 Retail Operations August 28 2 pm to 4 pm

September

PBS 101 Customers, Orders, & Fulfillment September 23 9 am to 11 am
PBS 102 Customer Payments, Returns, and Collections September 23 11 am to 12 Noon
PBS 102 Continued September 23 1 pm to 2 pm
PBS 103 Sales & Customer Service using CRM September 23 2 pm to 4 pm
PBS 104 Managing & Supporting Your Shopping Cart September 24 9 am to 11 am
PBS 105 Managing Your Inventory September 24 11 am to 12 noon
PBS 105 Continued September 24 1 pm to 2 pm
PBS 106 Working With Your Suppliers September 24 2 pm to 4 pm
PBS 107 Banking & Financial Layout September 25 9 am to 11 am
PBS 108 Managing Your Finances September 25 11 am to 12 noon
PBS 108 Continued September 25 1 pm to 2 pm
PBS 109 Retail Operations September 25 2 pm to 4 pm

Connected Business 1933 S. Broadway #162 Los Angeles, CA 90007 Phone: 310-734-4290

www.connectedbusiness.com
 
     

Read more »



Jul
1
CB 15.0.0.238 available now
Posted by Nolly Chio on 01 July 2015 06:49 PM
CB 15.0.0.238 is now available, it includes new features, enhancements and fixes.
 
If you are Licensed, you can download the latest version in the "My Downloads" section of the community website http://community.connectedbusiness.com under "My Profile" and if you have any problems downloading the latest version please contact our sales department: Phone# 310-734-4290 email address: sales@connectedbusiness.com
 
If you are in our Cloud or hosted customers, you can submit a support ticket to the hosting department to arrange an upgrade. Please see below regarding the release notes.

Release Notes for Connected Business 15
Release Date: 07-01-2015

New Features and Key Benefits

eCommerce

    • New! Support for Matrix Group as Bundle Components in Bundle Items. You can now include matrix items in your bundle items. The new feature also includes a bundle configurator, so your online customers can choose which bundle components they want to be included in their bundle item.
    • New! Priority Order on Website feature. Connected Business eCommerce now allows you to set up priority order requests for your online customers, so they can pay an additional fee to have their orders placed on the top of the order process queue.
    • New! Show on Web option has been added for the Payment Term in CB. If enabled, this feature will allow the system to display selected Payment Terms. Otherwise the webstore's order form will hide the Payment Term.
    • New! Pricing Level Promotional Pricing on Website. Connected Business eCommerce now gives you more control over your item pricing with the new promotional pricing feature included in the web store. Applied pricing levels are reflected in real time.
    • New! Tokenized Topics. Topic contents may now be appended anywhere in the webstore simply by using this line of short code called token: (!Topic Name="name-of-topic"!)

Customer

    • New! Enabled Support Matrix Group added as part of Bundle Components.
    • New! Priority Order enabled. This gives customers the ability to prioritize order an order with added fee.
    • New! Promotional Pricing now available. You can set customer pricing according to a predetermined pricing level.

Banking

    • New! Ability to set up payment terms that will be shown on website.

POS

    • New! Desktop Point of Sale now includes In-Store Pickup Notification for orders processed through the eCommerce store. When a customer chooses Store Pickup as the shipping method, POS will alert the brick and mortar store to pick the items from the inventory and put them on reserve. The store can then notify the customer via email when their order is ready for pickup.
    • New! Point of Sale interface is redesigned with a new, modern, flat design.
    • New! Bundle Item support for point of sale. The point of sale module can now accommodate orders for bundle items. The feature comes with a bundle configurator that allows you to specify which bundle components are to be included for the bundle item.
    • New! Support for matrix items as bundle components. The point of sale module now allows matrix items to be sold as bundle components in bundle items.
    • New! Support for kit items for point of sale. You can now sell Kit items from your point of sale module. The new feature comes with a kit configurator that allows you to identify which items are to be sold as part of your kit item.
    • New! Direct Customer Return feature. This feature allows you to accept items that customers wish to return without a previous transaction record or receipt. This is helpful for businesses who have just recently migrated their business system to Connected Business and their previous records are not entirely available.

Connected Warehouse

    • New! Physical Inventory feature now loads data for 10 items per batch to optimize loading time and prevent the application from crashing. When the last item has been processed, the app will load the data for next the 10 items.

Back to Top

Enhancements

Shipping

    • Enhanced! Implemented support of Priority Order feature.
    • Enhanced! UPS Standard included as an option when choosing Rate Quotes.
    • Enhanced! Printing labels now include ZPL Image Format as new option.

Supplier

    • Enhanced! Contact name automatically included in newly created Drop Ship PO.
    • Enhanced! Enabled filter for inactive warehouses in the Ship To form.
    • Enhanced! Allowed change of payment date after initiating payment run.
    • Enhanced! Enabled Data Concurrency form to appear after closing the Bill form.

Inventory

    • Enhanced! Pricing Levels added to Promotional Pricing feature. Filtering via pricing level is also enabled. 
    • Enhanced! Enabled support for Priority Items. You can assign priority to Stock, Non-Stock, and Service items.
    • Enhanced! Support Matrix Group, Gift Card and Gift Certificate as component of Bundle Item.

Connected Warehouse

    • Enhanced! Pick feature enabled to automatically create a back order for skipped items.
    • Enhanced! Enable Pick feature to sort items by bin location.
    • Enhanced! Implement support of Priority Order feature.
    • Enhanced! Add setting to Auto Post Physical Inventory.

Back to Top

What’s Improved

eCommerce

    • Improved! Fixed product filtering error
    • Improved! Enabled Kit Item sorting order based on user preference.
    • Improved! Fixed kit item price computation on shopping cart
    • Improved! Corrected shipping method list assigned for anonymous user
    • Improved! Corrected code for open invoices as displayed on the webstore.
    • Improved! Fixed option to duplicate item on shopping cart.
    • Improved! Fixed retrieval of available stock count in mobile version. This affects Google Chrome used through the iPod touch or iPhone.
    • Improved! Optimized synchronization of web images.
    • Improved! Free Shipping Threshold now processes discounted item amount instead of the original retail amount.
    • Improved! Fixed error generated by changed Customer password when shopping from the web store.
    • Improved! Addressed formatting issues within the WYSIWYG editor for the web store.
    • Improved! Removed redundant text displayed under Web Description.
    • Improved! Payment terms displayed on website now based on Show on Web tick box.
    • Improved! Randomized Polls. If multiple polls are active, they will randomly appear where (!POLLS!) token is rendered.

CRM

    • Improved! Activity time no longer changes when Opportunity column is changed.
    • Improved! Fixed error when changing activity duration time.

Customer

    • Improved! Serial/Lot number no longer missing in saved invoice transaction.
    • Improved! Tax report no longer show voided invoices.
    • Improved! Sales Order Transaction saving is now fixed.
    • Improved! Fixed calculation issue for Freight amount when converting to SO. Now the SO no longer assigns Freight amount based on the handling fee.
    • Improved! Fixed issued that prevent you from converting the Invoice into RMA.
    • Improved! Sales Orders with active shipping labels are prevented from being voided. When the action is attempted, a prompt appears with the message: "Cannot void sales order that has an active shipment. Please void the shipment record to void the order."
    • Improved! The Order forms now show the Contact Full Name as the Default Contact instead of the Contact Entity if the two fields are different.
    • Improved! Fixed the discrepancy between the Available Credits and Outstanding Balance when attempting to Apply Credits.
    • Improved! CustomerTransactionReceipt now automatically updates when an Invoice with applied Payment or Credit Memo is posted.
    • Improved! Fixed error when converting Sales Quote to Sales Order.
    • Improved! Invoices that have been previously converted to RMA can be Voided.
    • Improved! Fixed discrepancy that prevents Customer Receipts from being posted and allocated to the right Invoice.
    • Improved! Fixed error that prevents a Sales Order that originated as a Quote from being converted into an Invoice.

Shipping

    • Improved! Enabled printing international shipment label through the Shipment form.
    • Improved! Corrected the object reference setting for completing the Shipment form.
    • Improved! Fixed the error that occurs when modifying the details of the shipping method.
    • Improved! Enabled the merge field in the fax/email template for Shipping Notification Report.
    • Improved! System now prevents the generation of shipment if the SO or Invoice contains drop ship items only.
    • Improved! Fixed object reference error when creating package using Manual Carrier.
    • Improved! Enabled the ability to print labels with or without international document
    • Improved! Shipment Notification email now contains Tracking Number.
    • Improved! Fixed Endicia issue in address validation if there is a plus 4 in postal code.
    • Improved! Implemented Merge Field in Shipping Notification Email Template.

Supplier

    • Improved! Corrected currency settings and formatting as displayed in Report Center.
    • Improved! Disabled editing of Tax Code assigned under Freight and Other for Requisition / GRN / PO / Return forms marked Voided, Posted or Undo.
    • Improved! Accurate pie chart generation for Aged Credit tab.
    • Improved! Addressed issue in the GRN form that erases the total cost of the latest saved transaction.
    • Improved! Corrected issue in Bill form that leads to calculated GST tax for only one quantity.
    • Improved! Corrected invalid value for Quick Payment and Process Suggested Payments forms.
    • Improved! Fixed Tax Rates calculation for settings with more than two decimal places.
    • Improved! Corrected SET settings for receiving items from within the PO form.
    • Improved! Enabled the Complete Order button when total received quantity is greater than or equal to total quantity ordered, while the order is in partial status
    • Improved! Corrected the amount billed in Quick Payment or Payment Run when the settlement date is passed. The terms used are 30 with 2 discounts in 7 days.
    • Improved! Corrected the computation of the Quantity to Order in auto-generate PO using reorder points. This action occurs when changing the Days to Stock and Lead Time
    • Improved! Fixed issue that occurs when you auto-generate a purchase order if Days of Stock is zero.
    • Improved! Fixed the issue when printing a purchase order with additional items.
    • Improved! Fixed the Data Concurrency issue when allocating payment to bill.
    • Improved! Corrected the calculation of the tax amount when the order quantity is more than 1.
    • Improved! Show the correct contact name when creating drop ship and special orders.
    • Improved! Fixed the issue that occurs when changing the date in the payment run.
    • Improved! Inactive warehouses are hidden from view on the Ship To dropdown menu of the Purchase Order.

Inventory

    • Improved! Image Editor for constrained proportion now working.
    • Improved! Reconciled unit selling price and net unit selling price to prevent discrepancy.
    • Improved profit analysis calculations for reports with a set date range.
    • Improved! Enabled item search based on ItemDescription.
    • Improved! Fixed issue when updating the cost of the item per supplier when using the product update wizard.
    • Improved! Message prompt displayed in the update item wizard log file when you reach the character limit of the Web Summary and Web Description columns.
    • Improved! Fixed issue when saving the Web Description of category.
    • Improved! CB gets the correct average cost of assembly items.
    • Improved! Enabled the action that allows custom fields to be added in inventory attribute form.

Accounting

    • Improved! Reconciled balance and sum of Current and 120+ Days transactions when performing Aged Accounts Receivable Analysis.
    • Improved! Viewed account details in Financial Reports match the account transaction totals.
    • Improved! Reconciliation form now displays Fund Transfers entered for current month.

System Manager

    • Improved! Connected Business Import Manager for Customer records no longer accepts empty string value.

POS

    • Improved! Fixed error message stating invalid column names for User Accounts.
    • Improved! Tax Override works better in the Point-of-Sale application.
    • Improved! Point-of-Sale application now supports sales order creation without payment.

Connected Warehouse

    • Improved! Fixed items that are shown twice when receiving.
    • Improved! Set needed shipping configuration such as the image type when using the provider Endicia. Created shipments are also deleted when shipping fails.
    • Improved! Fixed the error that generates the message, ‘Deleted row information cannot be accessed through the row’ when scanning an item in Pick.
    • Improved! Sorted items by bin location when picking orders.

 

Thank you for your continued patronage,

Connected Business Team


Read more »



May
28

Interprise Newsletter

   
 
 
 
Interprise Solutions  
Home     Products     Company     Contact Us: 310-734-4290
2015 Connected Business User Conference
40% Discount extended for a limited time. Use Promotion code 4UY195QBMG or click here

Come discover new ways to improve YOUR sales and increase YOUR profitability!

At Connected Business we understand the vital role our solution plays in the day to day operations of your business and how overwhelming our solution can be at times. With thousands of features and hundreds of configuration options spread across more than a dozen major modules, Connected Business is one of the most powerful ERP solutions on the marketplace.

Since our last conference we have added hundreds of new features to our solution, each designed to help you increase sales or operate more efficiently. In fact, many of the new features we added based on feedback given at our last user conference!

*** FACT! Companies that send their employees to one of our user conferences
or training events submit 50%-75% LESS support tickets  ***

Benefits of attending the 2015 Connected Business user conference include...

  • Learn all about this amazing solution from the designer's and developers that helped create it. 
  • Learn about the inner workings of the solution that can help you identify ways to optimize your setup and configuration to keep your operations running at PEAK EFFICENCY.
  • Discover powerful new features you never knew existed!
  • Get NEW IDEAS on how you can utilize the system to INCREASE SALES, PRODUCTIVITY, and PROFITABILITY!!
  • Learn about the new Version 15 features.
  • Get a Sneak PEEK at some of the features we are working on for future releases
  • Learn about he inner workings of the solution to make sure that you are using it most effectively
  • Learn bout all the new features added since the last user conference and how they can help you increase sales and efficiency
  • Meet key Connected Business partners and discover how their powerful plug-in add-ons can benefit your business
  • Network with other users of Connected Business and learn from the creative and innovative ways that they use the application in their business.
  • Developer Training! Our developer training track will cover our SDK (from basic to intermediate) and our powerful RESTful Web service API
  • Meet the Connected Business team!
  • Vegas!

Our most Intimate Conference EVER!

To keep class sizes as small as possible, we have expanded the conference to 5 concurrent tracks. The conference will run 3 jam packed days (June 10-12th) so that you can get the most out of every minute at the conference. Tracks include:

Tracks 1&2: General Solution Training  
  • Managing Your Finances
  • Banking & Financial Layout
  • Sales & Customer Service using CRM
  • Customers, Orders, & Fulfillment
  • Customer Payments, Returns, & Collections
  • Managing Your Inventory
  • Managing & Supporting Shopping Cart
  • Retail Operations
  • Working with Your Suppliers
   
Track 3: Special Topics Track 4: eCommerce Design
  • Connected Warehouse
  • Reporting & Business Intelligence
  • Runtime Customization
  • eShopCONNECTED
  • Performance Setup
  • Basic HTML
  • Cool Web Design Tools
  • CBE Skin Overview and How-To
  • CBE Skin Responsive
   
Track 5: Developer Topics  
  • Connected Business Platform Overview
  • Connected Business Plugin Factory
  • Connected Business Plugin Development
 

Accommodations - Flamingo Hotel Las Vegas

For 70 years, Flamingo Las Vegas has set the trend for Las Vegas style. This is where the Strip began, and though much has changed since then, the Flamingo’s vibrancy and allure remain the same. The Flamingo is classic Vegas with a contemporary sophistication that’s as welcoming as it is hip. And with an array of guest-pleasing features and one-of-a-kind venues – like the incredible 15-acre tropical paradise and Wildlife Habitat – the Flamingo has just what it takes to turn your event into something pretty historic, too.

  LEARN MORE  

Connected Business 1933 S. Broadway #162 Los Angeles, CA 90007 Phone: 310-734-4290

www.connectedbusiness.com
 
     

Read more »



Jul
31
CB 14.0.2 Maintenance Release
Posted by Nolly Chio on 31 July 2014 12:30 PM
We are happy to announce the availability of CB 14.0.2
 
If you are Licensed, you can download the latest version in the "My Downloads" section of the community website http://community.connectedbusiness.com under "My Profile" and if you have any problems downloading the latest version please contact our sales department: Phone# 310-734-4290 email address: sales@connectedbusiness.com
 
If you are in our Cloud, you can submit a support ticket to the hosting department to arrange an upgrade. Please see below regarding the release notes.
 

Release Notes for Connected Business 14.0.2

Release Date: 07-30-2014

IMPROVED PERFORMANCE!!! We really focused on performance on this release, and it shows when working with large volumes of data.

POS USERS - This is a major performance upgrade. The POS will now open the cash drawer and print the receipt much faster!

New Features

Shipping

    • New! Custom documents for international shipment can now be printed.

 

Enhancements

Customer

    • Improved! Markup on amount to be authorized can now be applied to phone orders. You can now also specify markup on each gateway.
    • Improved! You can now capture more than the authorized amount on gateways that support it.
    • Improved! Added customer preference to show warning message when there not enough stock upon posting invoice.

Shipping

    • Improved! Added customer preference to compute real time freight when saving order.
    • Improved! Real time freight charge is now stored in shipment table.

System Manager

    • Improved! Description column now added in the Job Plan list.

POS

    • Improved! Added ability to use the defined tax code in the location based on customer pricing (wholesale or retail).
    • Improved! Credit card information is not required anymore when doing Voice Authorization for POS transactions.
    • Improved! Added ability to show POS transactions in the website assigned in the POS.
    • Improved! Added ability to view full report in the Reporting module.
    • Improved! Added ability to lookup items by UPC code in the Products module.

 

What's Improved

eCommerce

    • Improved! Updated system to follow locale setting format of decimal values in the backend application instead of the webstore.
    • Improved! Added validation when adding items with no unit measures to shopping cart.

CRM

    • Improved! Prevented error when adding new email account in CRM module.

Customer

    • Improved! Customer Refund Check can now show the exact amount in words for amount with cents.
    • Improved! Prevented error when assigning price list in Customer Class Template.
    • Improved! Corrected column labels on Gift Certificate report filter criteria pulldown list.
    • Improved! Quantity on sales invoice is now synchronized with amended drop ship orders.
    • Improved! Receipt with allocation can now be printed without clicking Save button first.
    • Improved! Caching now includes tax data.
    • Improved! Prevented voiding of credit card payment when it’s already captured by other user.

Supplier

    • Improved! Tax amount on supplier bill can now be edited.
    • Improved! Notes can now be added even when bill/debit memo is already posted.
    • Improved! Prevented negative freight on GRN.
    • Improved! Usual order quantity can now be entered on Ship From form.

Inventory

    • Improved! Supplier pulldown list in Item form now only shows active suppliers.
    • Improved! Gift Card/Certificate are now included in Item Type tooltip.
    • Improved! Location From pulldown list on Stock Transfer form now only shows active warehouses.
    • Improved! Prevented error when filtering price list on Price List form.

System Manager

    • Improved! Sales tax on sales order now displays when using Business Service.
    • Improved! Added validation to prevent entering of fractional quantity when importing inventory opening balance.
    • Improved! Updated DBMC tool to enable Upgrade button when deselecting upgraded databases.
    • Improved! Prevented error where user runs out of license when multiple websites are running.

Reports

    • Improved! Prevented error in printing report when report filter contains Like operator.
    • Improved! Gift Transaction Detail report now shows correct gift balance.

POS

    • Improved! Major Performance Upgrade.
    • Improved! Updated system to prevent Serial form from popping up when changing coupon amount.
    • Improved! Prevented Phase-out message prompt from popping up when converting orders with phased out items to Sale.
    • Improved! POSTransactionOnly filter now set as part of the default filter criteria in Tender Report to show POS payments.
    • Improved! Corrected message prompt when applying coupon to selected item.
    • Improved! Printing report filtered by workstation id displays correct data.
    • Improved! Updated system to set non-stock and service items to be taxable regardless of Tax By Location setting.
    • Improved! Updated system for the Settings screen to load in the dashboard.
    • Improved! Disabled Selling UM and Don’t Earn Points options, as well as hid item costing, for non-admin users in POS.
    • Improved! Updated default start and end time on Z-tape where start time is at 12AM and end time is at 11.59PM.

Posting

    • Improved! Updated New Company to show blank posting accounts for the Default Account category.

 

Thank you for your continued patronage.


Connected Business Team


Read more »



May
21
Latest Update From Connected Business
Posted by cb admin on 21 May 2014 12:19 AM

Hi Everyone!

There have been some exciting developments recently at Connected Business that I wanted to share with you. First, I was named the President of the company back in January, by the board of directors. As many of our long time customers already know, I was the original founder of the company and President for the first several years of the company. Since January, I’ve been working with my teams to reorganize our operations by cutting back on items that we have not excelled at (i.e. complex implementations and custom software development) and expanding in areas that we feel will have a positive impact on our customers (i.e. new customer service people, improved training resources).

Here are some of the recent highlights of what we are working to improve;

Connected Business 14 Released!

I am proud to let you know that all of the modules of Connected Business 14 (CB14) have now been released. CB14 represents a major leap forward in our product line with major usability and performance improvements. Highlights include:

  • 64-bit Application – Faster and less prone to memory issues. Previous releases were all 32-bit applications which could only recognize the first 3 GB of RAM of your machine. Because the RAM is also being shared by other applications, it’s easy for the program to run out of memory and crash during large data requests. This is a major improvement over previous releases and solves many issues reported to us by users.
  • Better, Faster Web Module – We have increased web cart performance by as much as 80% while reducing the memory it takes to run the web module by as much as 50%. The CB14 web cart is now 64-bit. This is a major improvement as it allows the cart to take advantage of all of your server’s memory eliminating memory related issues. This alone is MUST UPGRADE reason for version 13 and below customers.
  • Faster Core Application Web Services – Did you know that our core application was developed from the ground up to run over the internet via “web services”? In CB14 we have optimized the performance of our core application web services making it much faster than previous releases. If you are currently running Connected Business 13 in our cloud as a remote desktop application you will notice a big difference here. In most cases, running the program on your local computer and accessing your data over the web services will be much faster and more reliable than running as a remote desktop application.
  • We have also invested in developing hundreds of new features as requested by you, our customer. Checkout the version 14 video here to see all the exciting new features - http://vimeo.com/87236068

I’m also happy to report that version 14 has proven to be our most stable release ever. Last week we released the first service pack for version 14 (14.01) which contained very few bug fixes and several new features.

With the release of version 14, we will be slowing down the development of new features to focus on product stability and performance improvements. After years of “ripping apart the code” to add new features, the time has come to focus on the incredible number of features we have and make them better. Of course, we will continue to add features moving forward, just not at the same pace.

New Connected Warehouse - Mobile Inventory Management System!

Our new Connected Warehouse app is available for beta now in the iTunes store. This module is designed to streamline common warehouse tasks. With Connected Warehouse you can easily pick orders that you receive via your web site or phone, pack your order, print shipping labels, receive inventory quickly and accurately, transfer products between locations and process your stock counts.

Unlike inventory management solutions that require expensive hardware to run, we have designed Connected Warehouse to work with an inexpensive iPod touch and Bluetooth barcode scanner (works with iPhones and iPads too). Connected Warehouse is provided at no charge to our customers that have a valid subscription or maintenance plan. Details can be found at http://www.connectedbusiness.com/warehouse.

New Connected Kiosk!

Our new Connected Kiosk app is available for beta now in the iTunes store. Connected Kiosk is designed to bring “Endless Isle” shopping / eCommerce to your retail store. Connected Kiosk also works seamlessly with our Woohaa! network providing suppliers and retailers with the most complete supply chain / drop shipping solution in the market. Connected Kiosk is provided at no charge to our customers that have a valid subscription or maintenance plan. Details can be found at http://connectedbusiness.com/kiosk.

New CB14 Web Skins!

For version 14 we have created over 60 stunning skin templates that can be used to add some “splash” to your website. These skins also include corresponding mobile skins so that you can quickly give your mobile website that professional appearance. Best of all, these skin templates are all available at no charge - simply download the skin and tweak it to fit your business! These web skins can be found at http://connectedbusiness.com/web-skins1.

New eCommerce Design Services!

We are excited to announce that we will be launching our new design services division next week. Our design services division will offer a number of graphic design services so that you can get the most out of your Connected Business / Connected Sale website. Look for a special offer in your email box next week as the service is launched.

New Cloud Coming!

We have experienced problems with our cloud environment recently that have affected our cloud customers. This is not acceptable to you and is not acceptable to us either, so we are in the process of rolling out a new cloud environment that is more reliable, faster and cost effective.

The new environment is built for speed with SSD drives and powerful server grade Xeon processors. If you have not already been contacted by one of our hosting team professionals regarding the transition from the old cloud to the new, you will be shortly.

In addition, we are aware that some of our customers cannot reliably print from the cloud. If you are experiencing printing issues in version 13 and you are operating in a Windows environment, then we recommend upgrading to version 14 and running the program over web services. It’s faster and there are no printing issues. This is how we run our own company and we love it.

Woohaa!

We have been slowly rolling out our new supply chain network, Woohaa, to the Hobby and Fish and Tackle industries. In late April we gave a presentation peek at the Hobby Retail Association show and got an enthusiastic reception from key members in that industry. Checkout the Woohaa! website to learn more - http://www.woohaa.com/

Lower Prices?

We are constantly working to add significant value to our product line. Since our launch we have added the following modules to our application at no additional charge to our customers:

  • Live Chat
  • Business Intelligence
  • Shipping Module
  • POS Module
  • eCommerce Module
  • Warehouse Module
  • Kiosk Module

With the release of CB14, we have been looking for ways to add more value to our product line by making it cheaper for us to host. The largest single cost in our cloud environment are the licenses / server resources needed to run the program via a remote desktop connection, so we have optimized the CB14 core application to run faster over web services. This effectively eliminates the need to run the application over a remote desktop connection (don’t worry, it’s still there as an add-on option).

With our costs reduced we are now able to reduce our prices to you. For example, a 10-device CB14 subscription is the same price as a 5-device CB13 subscription. As our customers upgrade to CB14, they can move to one of these new cost-saving plans and take advantage of it. Details can be found at http://www.connectedbusiness.com/pricing.

New Training Classroom Opened!

Our product line is very comprehensive and can be intimidating for even the most experienced business application professional. To help our customers get the most value out of our product line, we have opened a new 1700 sq. ft. training classroom in the LA Gift Mart in downtown Los Angeles (http://lamart.com/). This new classroom includes:

  • Seating for up to 30 students.
  • 120” movie screen and 60” monitor
  • An interactive “Retail store” area with counter, POS stations and some products to scan for “hands-on” workshops.
  • An interactive “Warehouse” area with barcoded bin locations and shipping station for “hands-on” workshops.

If your company has not sent someone to one of our training classes, you are missing out. Attendees are finding about how they can use previously unknown features to improve their efficiency and increase revenue. Typically, companies sharply reduce their support tickets after training as they better understand how to use the system. Classes are normally done monthly for 3 days sessions and it is one of the best investments you can make for your business!

New Online Classes!

Okay, we recognize that not everyone has the time to travel to Los Angeles for 3 days of training and workshops, so we are working to create a comprehensive online training program in our community website. We have already completed the “implementation / getting started” course which guides users through their first time setup and are working on the following courses…

  • Setup and Implementation
  • Backend Office and Financials
  • Website and Shopping Cart
  • POS and Kiosks
  • System Management
  • Woohaa Network

Checkout our online university for more details: http://community.connectedbusiness.com/online-training/getting-started.

New Customer Service People!

Because our solutions cover nearly every facet of a business’s operations, our support team gets questions from literally A (Accounting) to Z (Zebra printers for shipping). In addition, our solution is configurable and customizable, making no two companies alike.

To make our support cost-effective for our customers, we utilize a ticketing system where support cases are entered and are internally routed to a professional who is a subject matter expert of the question asked. Sometimes we might have to refer to people working on different shifts to get the correct answer or meet internally to discuss ways to help a client accomplish what they are looking to do. In the event of an issue in our solution, we may need to create a fix that needs to go through a QA process before we deliver it to the client.

Although we try our best to update our users with the status of their ticket through our ticketing system, some customers still prefer to speak to someone to know the status. To this end, we have hired an account manager that will start next week in the support team. Once trained, we will be emailing out the details of this new person and see how you can use it to improve your support experience.

Like any service company, you may occasionally feel the need to speak to someone to escalate an issue or address a concern. For this, we have hired Kris Ouelletteas our new Customer Service Support Manager. He can be reached at 310-734-4290 (ext. 118) during central time business hours.

Version 13.2.3 Release is now Long Term Support (LTS) Product!

Per our support policy, Version 13 is no longer considered an active development product. As such, we have moved the final release of version 13 (13.2.3) into the long term support status. Accordingly, 13.2.3 will no longer receive maintenance fixes as part of our “Basic Support” services unless they are deemed critical to the integrity of the financials (critical financial issues) as determined by our support engineers.

Companies on an active Basic Support plan can continue to submit support tickets for LTS and end of life (EOL) releases, and our support technicians will attempt to answer these questions; however our ability to support older releases decreases over time. It's important to remember that deficiencies identified by our technicians do not imply that future refinements will be made to an LTS or EOL release and in some cases, the resolution for reported issues will be to upgrade to a newer release.

If you are on version 13 or on an earlier version, it is time to plan your upgrade! You can learn more about our technical support policies at http://community.connectedbusiness.com/downloads/ConnectedBusinessSupportServices.pdf

See us at the Internet Retailer Conference!

I’m happy to report that we will be in Chicago to attend the Internet Retailer Conference from June 10-13, 2014. This year we will have one of the largest boots at the show (20 x 20) and will be showing our Connected Business, Connected Sale and Woohaa! product lines. Feel free to stop by and see us if you will be at the show. You can learn more about the Internet Retailer Conference at http://www.irce.com/.

As you can see, we have been busy making a lot of changes recently. We believe that the improvements we made in CB14, the introduction of new services, and the streamlining of our operations and processes, will greatly elevate your Connected Business experience. By dramatically improving the fundamental elements that define our company and products, we aim to focus more clearly on what really matters most for us - helping you grow your business.

Sincerely,

Gary Harrison


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